Information Management and Communication in Emergencies and Disasters

Manual for Disaster Response Teams

The Pan American Health Organization coordinates a Regional Disaster Response Team and supports country efforts to develop national health sector teams to respond to emergencies and disasters. These multi-disciplinary teams have expressed the need for specialists in the fields of information management and communication. The role of these specialists is to produce quality information which can be shared with the people and agencies that need it. The information must be produced on time, in the proper format, and distributed through the most appropriate channels.

This work can only succeed when performed in a team setting. Disaster management experts, communicators, or administrators cannot work in isolation. It is the integration and balance of their efforts that make the difference. Communication specialists need to understand the reality of disasters. Likewise, those with disaster management and public health experience can make better decisions when they can rely on the support of communicators. This book is part of the effort to improve technical capacity in the Region of the Americas and has been developed from lessons learned and practical experience gained in countless disasters. The manual provides recommendations on dealing with the context and conditions where information is needed, guidelines on producing reports and distributing information for different audiences, how to manage communication media, and planning the work of communication during emergency response. It complements other PAHO/ WHO efforts in communicating for risk management.

Summary of the content

Chapter 1 Communication and information management during emergency and disaster response
Chapter 2 Planning communication and information management for emergencies and disasters
Chapter 3 Managing information during an emergency or disaster
Chapter 4 Working with communication media
Chapter 5 Developing messages and communication materials
Annexes: Checklists, situation report format, examples of situation reports and press releases, Web sites, acronyms and bibliography

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