The Pan American Health Organization
Promoting Health in the Americas

 Safe Hospitals
Home - Guiding Principles
Office of the Ombudsperson

Guiding Principles

Integrity

•  Be independent, impartial and honest.

Confidentiality

•  Respect the confidentiality of all information and documents

made available by the staff and the Organization .

Respect

•  Treat everyone with courtesy, dignity and respect.

•  Provide a safe, confidential space for communication of concerns.

Leadership

•  Promote fairness, equity, clarity and consistency.

Equality

•  Promote inclusion and access for everyone.

Continuous Learning

•  Encourage and value continuous learning.

Cooperation

•  Use cooperation, empathy and goodwill in the process of conflict resolution.

Accountability

•  Perform duties in a responsive and responsible manner.