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January 29-30, 2013
PAHO Headquarters.
Facilitators:  Deborah Bowen, FACHE, CAE, Eric de Roodenbeke, PhD and Reynaldo Holder, MD

Experts from recognized public health organizations will discuss healthcare competencies to propose a set of global healthcare competencies model that will help to health executives to use it in assessing expertise in critical areas of healthcare management. The competencies are categorized into five domains, and the main topics for the domains are as follows: The critical healthcare management competencies, Communication and Relationship Management, Leadership, Professionalism, Knowledge of the Healthcare Environment, and Business Skills and Knowledge.

icon Agenda (74.3 kB)


Meeting Objective: To discuss a model for a global healthcare competencies model. The competencies are categorized into five domains, and the main topics for the domains are as follows.

The critical healthcare management competencies 

Communication and Relationship Management

Relationship Management
Communication Skills
Facilitation and Negotiation


Leadership Skills and Behavior
Organizational Climate and Culture
Communicating Vision
Managing Change


Personal and Professional Accountability
Professional Development and Lifelong Learning
Contributions to the Community and Profession

Knowledge of the Healthcare Environment

Healthcare Systems and Organizations
Healthcare Personnel
The Patient's Perspective
The Community and the Environment

Business Skills and Knowledge

General Management
Financial Management
Human Resource Management
Organizational Dynamics and Governance
Strategic Planning and Marketing
Information Management
Risk Management
Quality Improvement




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