WHAT WE DO

We create transparency for logistics and support system experience

We are helping countries to be prepared before and during emergency events. Creating transparency for logistics and support system experience.

Logistics Support System (LSS) is supported by a network of national and regional professionals. Setting up the LSS system in emergency situations will enable reports to be prepared that can be shared with donors, authorities in a disaster - stricken country, humanitarian agencies and the media.

 

LSS System

LSS improves the management of humanitarian assistance by strengthening national capacities for the effective management of relief supplies.

The Logistics Support System (LSS) seeks to help with the administration of the supplies that arrive at the entry point, as well as the supplies that are in the warehouses. Its main objective is to improve the management of humanitarian aid, by strengthening the national capacity to manage effectively the humanitarian supplies, bringing them to the affected people in an adequate and convenient way. 

The system allows the user to prepare reports for donors, national authorities, humanitarian agencies, and the media about the supplies received and delivered. This information management is crucial in order to guarantee transparency and efficiency in the management of humanitarian supplies.

LSS aims to support the administration of the supplies that arrive at the entry point, as well as the supplies that are in the warehouses. The system has the capacity to register donations, deliveries, requests, and pipelines, as well as to exchange information between different sites using the LSS system. Additionally, the system can consolidate stock and pipeline from commodity tracking system of the agencies and NGOs by using simple Excel files.

 

 

Addressing a Critical Challenge: The Arrival of Unsolicited Supplies

One of the main problems confronting national authorities is accurately identifying which relief supplies have arrived. In the aftermath of a disaster, one of the main problems confronting national authorities is accurately identifying which relief supplies have arrived, where they have been stored, and how useful they are. Often, well-meaning but misinformed donors send items that are not particularly useful, given the nature of the emergency as well as conditions on the ground. 

 Strictly speaking, this is a technical problem, but it has serious repercussions for policy implementation when taking into account the following factors: 

  • All too frequently, the storage space, transportation, and human resources dedicated to relief supply management are scarce, and thus must be allocated as efficiently as possible. 
  • Technical information about arriving supplies is often lacking, making it harder to distribute them. 

Because of these problems, the donors and the media receive a negative impression of relief management efforts, through no fault of the disaster managers themselves.

Expanding the experience of the Humanitarian Supply Management System (SUMA)

The Humanitarian Supply Management System (SUMA) was developed as a joint effort of Latin American and Caribbean countries, with the technical cooperation of the Pan American Health Organization, and the Regional Office for the Americas of the World Health Organization. Its principal objective is to improve the management of humanitarian assistance by strengthening national capacities for the effective management of relief supplies, so that these supplies arrive in a timely and effective manner to aid the affected population. 

The Logistics Support System (LSS) was created to expand the experience of SUMA in the Americas while looking ahead to building a global interface that serves agencies, NGOs, and donors, as well as countries. For the creation of the LSS, three global meetings took place which were sponsored by WFP, OCHA, WHO and PAHO. At these meetings, more than 50 experts from the UN and NGOs defined the parameters of the tool. A significant financial contribution has been also provided by the government of the Netherlands for 8 years and by others: England, United States, Canada, Germany and the European Community Office for Humanitarian Affairs, ECHO. 

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Background 

The UN Joint Logistics Center (UNJLC), chaired by OCHA, has been promoted and implemented by WFP to provide an overview on the provision of specific humanitarian supplies worldwide. The UNJLC system is now well-recognized not only by UN agencies, but also by the Red Cross and principal international humanitarian NGOs. The UNJLC has been able to gather data from a wide variety of agencies who previously had not shared this type of information so openly. The Internet-based system has been successfully used in a number of countries, most particularly in the context of the ongoing humanitarian crisis in Afghanistan and Iraq. 

The Humanitarian Supply Management System, supported by a network of professionals at both national and regional levels, has more than 3,000 trained volunteers. 

The Humanitarian Supply Management System (in Spanish, el Sistema de Manejo de Suministros Humanitarios, or SUMA), supported by a network of professionals at both national and regional levels, has more than 3,000 trained volunteers. Initially these volunteers were from the Americas, but today, they increasingly come from other regions. The SUMA system is designed to operate with information technology which is readily available in low-income countries. Originally it targeted the health sector, but has been expanded during the last decade to integrate all humanitarian relief items. Support from the government of the Netherlands brought about the creation of this system in 1990. The implementation of the SUMA system in the Americas over the last decade has been made possible thanks to support from other agencies in the U.S., Canada, the United Kingdom, Sweden, and the European Union. SUMA provides detailed information on relief items for inventory control. It is also a transparency tool, as it assists the coordinating institution in compiling data from all agencies which are willing to participate as well as to report to the international community on what has physically reached the field reception site. OCHA has endorsed the SUMA system, and it takes part of the OCHA/UNDAC team training. 

In the last few years, agencies running the UNJLC and SUMA systems, together with large institutions such as IFRC, UNHCR and WFP who have been implementing newly developed tracking systems designed for their internal use, have gained significant insight into issues related to logistics support. In this context, UN agencies (WHO, WFP, OCHA, UNICEF, UNHCR, and PAHO) have agreed to join forces in order to consolidate the experience gained by both UNJLC and SUMA into a single Logistics Support System (LSS). The system will improve coordination at national or international levels among all interested humanitarian partners, and will develop local capacity as well. LSS is being constructed based on the experience of a large number of institutions, and it aims to facilitate the exchange of information among humanitarian agencies. It will complement agency-specific commodity tracking systems that are increasingly being developed by larger humanitarian entities. 

In summary, LSS combines the strengths of these two successful initiatives, both of which have operated in different environments and have served complementary purposes. A joint instrument that is available to all institutions will minimize duplication and improve the response to the actual needs of the affected populations, while also building on the management capacity of institutions.

About the Project

LSS/SUMA has demonstrated its efficiency and effectiveness, becoming a benchmark in humanitarian logistics through its invaluable contributions. LSS/SUMA has demonstrated its efficiency and effectiveness, becoming a benchmark in humanitarian logistics through its invaluable contributions. Ensuring logistical support for adequate supplies has proven to be a strategic aspect in handling emergencies, for without the necessary supplies, even with the best response systems and medical facilities to tend to the victims, the response will be neither adequate nor effective. 

In light of this, since 1992 PAHO/WHO’s Emergency Program promoted LSS/SUMA as a tool for managing supplies and humanitarian assistance. More than twenty years after it was launched and widely implemented in and outside the Region, LSS/SUMA has become a proven methodology that can be used as the basis for logistical organization during the preparedness phase and as a tool in response activities. 

The SUMA humanitarian supply management system was launched in 1992 under the auspices of PAHO/WHO as a joint effort by the Latin American and Caribbean countries. Since then, the system has evolved into LSS/SUMA, an initiative supported by five United Nations agencies (WFP, OCHA, UNICEF, UNHCR, and PAHO/WHO). This tool, deployed through a simple system that can be used by organizations large and small, makes it possible to oversee the entire supply chain when managing humanitarian assistance during emergencies and to properly manage humanitarian assistance on a day-to-day basis. 

The LSS/SUMA system is based on practical and field experience acquired in dozens of emergencies of all types, natural and complex disasters, and public health crises. LSS/SUMA is used extensively not only in Latin America and the Caribbean but worldwide—not just for immediate emergency response, but as an ongoing logistics coordination system. In Pakistan, for example, LSS/SUMA is still being used —long after the 2005 earthquake— in the WHO and Ministry of Health warehouses not only in Islamabad, but in remote sites such as Muzafarabat, where users trained by PAHO/WHO have been replicating the system in other nearby localities. The same has happened in places such as Lebanon, Somalia, Gaza, Egypt, Libya, and Indonesia. 

The LSS/SUMA system is based on practical and field experience acquired in dozens of emergencies of all types, natural and complex disasters, and public health crises. In the Region of the Americas, PAHO has worked over the years with a wide array of agencies, ministries of health, emergency management organizations, NGOs, the Red Cross, armed forces, United Nations agencies, etc. These entities have contributed to the organization of humanitarian assistance during emergencies or to the day-to day organization of supplies and logistics, as many of them manage assistance not only during emergencies. 

The LSS/SUMA system has been used in every major emergency that has occurred in the Region in the last 20 years. Moreover, every country in the Region has received extensive training in the use of the system, enabling organizations and countries to take ownership of the tool and make it a standard part of their emergency preparedness and response plans. Some countries, such as Bolivia, Colombia, Costa Rica, the Dominican Republic, Ecuador, El Salvador, Mexico, Nicaragua, Panama, and Peru, have even issued official ministerial decrees making it an official tool for managing humanitarian assistance under their emergency response laws. In the Dominican Republic, the use of the LSS/SUMA system has resulted in the creation of an entire national warehouse system used in cholera response. In Panama, the Ministry of Health uses the system to manage supplies on a daily basis. Similarly, during major emergencies, such as the H1N1 outbreak in Mexico, the system complemented existing systems in the states.

 The implementation of LSS/SUMA in the country’s 32 states supported the management of supplies needed for that particular emergency, enabling the authorities to consolidate and share information at the national level.

The first step is to train local human resources in-country about the organization and management of emergency supplies and the use of the LSS software to classify, sort out and assign priority levels. When a disaster strikes, these people will be able to install and operate the system at the different sites of supplies management. In cases of major disasters or in places where LSS is not established, an international team can provide help with the intention to train locals to take over the system management in a self-sufficient was in minimal time.

LSS facilitates data collection for easier decision-making. All the data entered and processed by the system are property of the affected country under the auspices of the authorities responsible for emergency management.

About LSS App
  • Processor Pentium IV or better (Any Celeron or Intel Processor or compatible processor)
  • RAM 512MB or higher
  • Any Windows System
  • Hard Disk 2500MB (2.5Gigas) of free space
  • Printer (Recommended)
  • For a local network a router and connecting devices such Ethernet cables.
Entries

Entry is a record of supplies or items sent from one sender to one recipient, arriving at the same time and via the same mode of transport. The items may have been received on consignment to another location, or to this location, as a result of a purchase, or as a result of a donation from an external source. An entry may also have been transferred from another warehouse location.

Deliveries

Deliveries are shipments of items from stock and/or consignments to a specified location.

Pipeline

Pipeline is a list of items from the database that are pledged, promised, expected, or available to the warehouse or LSS location.

Request

A site can enter requests it receives from others for items that are needed. This information can then be used for planning and allocating the distribution of goods to those areas most in need.

Stock Basket

The stock basket allows you to group items together for reporting purposes. You can select to report on a specific group of items without having to individually select the items each time the report is run.

Importing/Exporting

The systems can export or import information between LSS sites, as well as incorporate information on stock or pipeline from external systems, likes CTS- Commodity tracking systems used by the UN agencies and mayor Ngo’s.

Those who can be trained include staff from national government entities responsible for emergency coordination, as well as those from public, private, non-governmental and other organizations involved in or related to emergency relief. In addition are members of the international community, such as international NGOs, UN agencies and bilateral agencies.

The promotion and coordination of LSS is achieved through country entities involved with emergencies and disasters, such as ministries of health, emergency committees, Red Cross affiliates, etc. Any institution interested in receiving training should contact the office in charge of disaster management in the national Ministry of Health or through the local PAHO/WHO office. The LSS system was designed with special regard to the participation of Non-governmental Organizations (NGOs).

The LSS Windows App can work in a stand-alone environment (single-user/computer), or in a networked or enterprise environment (two or more computers) with a server-client structure operating with databases under SQL Server.

The LSS Windows App is designed to operate both in a standalone environment and in a networked setting, utilizing a server-client structure with SQL Server databases. You can download the LSS Windows App from this website.

If you represent a National Authority with multiple warehouses, you can request support from PAHO. An LSS Web version is also available. PAHO technical staff are available to assist you in selecting the most suitable LSS version for your needs.

The possible configurations are:

  • Stand-alone computer with databases in MSDE
  • Networked computers sharing the same database in MSDE
  • Stand-alone computer with databases in SQL
  • Networked computers sharing the same database in SQL

LSS in Emergencies

Hurricane Andrew, Bahamas, 1992 | Software Version SUMA Windows            
Nicaragua, 1992 (Tsunami) | Software Version SUMA Windows            
Costa Rica, Earthquake, 1993 | Software Version SUMA Windows            
Peru, Nasca Earthquake, 1996 | Software Version SUMA Windows            
Dominican Republic, Hurricane George ,1997 | Software Version SUMA Windows            
Mexico, Hurricane Pauline 1997 | Software Version SUMA Windows            
Hurricane Mitch (Honduras/Salvador/Nicaragua) 1998 | Software Version SUMA Windows            
Mexico, Floods in Chiapas, 1998 | Software Version SUMA Windows            
Bolivia, Earthquake, 1998 | Software Version SUMA Windows            
Colombia, Earthquake 1999 | Software Version SUMA Windows            
Venezuela, Flood, 1999 | Software Version SUMA Windows            
East Timor, 1999 | Software Version SUMA Windows            
El Salvador, Earthquake, 2000 | Software Version SUMA Windows            
Mexico, Colima Volcano, 2003 | Software Version SUMA Windows            
Angola MoH, 2003 | Software Version SUMA Windows            
Jamaica, Hurricane Luis, 2004 | Software Version SUMA Windows            
Dominican Republic , Floods in Jimani,  2004 | Software Version SUMA Windows            
Haiti, Humanitarian Crisis, 2004 | Software Version SUMA Windows            
Paraguay, 2004 (Icua Bolanos) | Software Version SUMA Windows            
Argentina, Floods, 2004 | Software Version SUMA Windows            
Panama , Floods, 2005 | Software Version SUMA Windows            
Costa Rica, Floods, 2004, 2005 | Software Version SUMA Windows            
Banda Ache, 2005 | Software Version SUMA Windows            
Guatemala, Hurricane Stan, 2005 | Software Version LSS Windows            
Pakistan, Earthquake, 2005 | Software Version LSS Windows            
Maldives, 2005 | Software Version LSS Windows            
Lebanon Humanitarian Crisis, 2006 | Software Version LSS Windows            
Bolivia, Floods, 2007/2008 | Software Version LSS Windows            
Somalia, Sudan, Kenya (WHO offices 2007) | Software Version LSS Windows            
Opt (Ramallah, 2007) | Software Version LSS Windows            
Nicaragua, Hurricane Felix, 2007 | Software Version LSS Windows            
Peru, Ica Earthquake, 2008 | Software Version LSS Windows            
Mexico, Tabasco Floods, 2008 | Software Version LSS Windows            
Colombia, Landslide Páez, 2008 | Software Version LSS Windows            
Panama, 2008 | Software Version LSS Windows            
Bolivia, Dengue Outbreak, 2009 | Software Version LSS Windows            
Gaza, 2009 | Software Version LSS Windows            
Mexico, H1N1, 2009 | Software Version LSS Windows            
El Salvador, Hurricane Ida, 2009 | Software Version LSS Windows            
Haiti, Earthquake 2010 | Software Version LSS Windows            
Haiti-Dominican Republic, Cholera, 2011-12 | Software Version LSS Windows            
Pakistan Floods (2012) | Software Version LSS Windows            
Typhoon Yolanda (2013) | Software Version LSS Windows            
Protracted Emergency - Irak ISIS Crisis, started using LSS 2014 | Software Version LSS Windows            
Protracted Emergency -Venezuela, Started using LSS in 2018 | Software Version LSS Windows            
Protracted Emergency - Yemen, Started Using LSS in 2019 | Software Version LSS Windows            
PAHO Warehouses - Panama PSR and OPS Venezuela | Software Version LSS Web App            
 

The Logistics Support System (LSS) has been possible thanks to the active participation of the following agencies: WHO, PAHO, UNICEF, WFP, OCHA, and UNHCR. The recognition extends to the countries that have contributed with their logistic experience in disasters management and the following organizations who participated with their time and personnel in the technical meetings and workshops made on logistic management of humanitarian supplies: CARE, World Economic Forum, MSF, OXFAM UK, FICR, HAP, AHA, USAID/OFDA, DFID, Fritz Institute, All Russian Disaster Medicine Centers, World Bank, VOICE, Interaction, CICR, BIOFORCE, USD Defense Logistic Agency, Zacshta Center. They have contributed in addition in the design and development of software and technical documentation FUNDESUMA and the UNJLC.
 

Financial support was provided by the Swedish International Development Agency (SIDA), the UK Department for International Development (DFID), the Office of Foreign Disaster Assistance of the United States of America (USAID/OFDA), the Canadian International Development Agency (CIDA), the European Union Directorate General for Humanitarian Aid (ECHO) and the Ministry of Foreign Affairs of the Dutch Government.